Standard Free Shipping: handling 1–2 business days, delivery usually 7–14 days depending on your country.
Express (DHL): 5–7 days, $14.99. A tracking link will be emailed once your order is shipped.

Yes. Free standard shipping is available on most orders.

You’ll receive a tracking number by email once the package is shipped. You can also use the “Track Your Order” link in the site footer.

Yes, you can modify or cancel your order within 24 hours of purchase. After shipping, you will need to request a return.

We accept major credit and debit cards (Visa, Mastercard, AMEX, Discover) through secure checkout.

You may request a return within 30 days of delivery. Items must be in original condition with packaging. Returns are free — we provide a prepaid label.

Refunds are processed to your original payment method within 3–7 business days after we receive and inspect your item.

Please contact us immediately with photos or videos. We’ll arrange a replacement or full refund at no extra cost.

Email: contactus@play-pulse.shop
Phone: +44 742 711 85 27
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
Support hours: Monday–Saturday, 09:00–17:00 GMT