Shipping Policy

🔹 Shipping Policy – PlayPulse

At PlayPulse, we offer two convenient shipping methods so you can choose the option that best suits your needs.

1. Free Standard Shipping

  • Cost: Free of charge

  • Handling Time: 1–2 business days

  • Transit Time: 7–14 business days depending on your location

  • Carrier: Reliable local courier partners with tracking number

  • Best For: Customers who prefer to save on shipping costs and don’t mind a slightly longer wait.

2. Fast Express Shipping (DHL Express)

  • Cost: 14.99 $ (worldwide)

  • Handling Time: 1 business day priority processing

  • Transit Time: 5–7 business days worldwide

  • Carrier: DHL Express with full tracking and delivery updates

  • Best For: Customers who want their order as quickly and securely as possible.

📦 Additional Information

  • Order Cut-Off Time: Orders placed after 1:00 PM (local time) will be processed the following business day.

  • Change of Address: Please contact us within 24 hours of placing your order to update your shipping address. Once shipped, we cannot change the address.

  • Tracking: Once your order ships, you will receive a tracking number by email to monitor your delivery.

  • Damaged Parcels: If your package arrives damaged, please refuse delivery if possible. If delivered without your presence, contact us immediately so we can resolve the issue.

📞 Contact Information

  • Email: contactus@play-pulse.shop

  • Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT)

  • Business Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom