Refund & Return Policy

🔹 Refund & Return Policy – PlayPulse

At PlayPulse, your satisfaction is our top priority. We want every customer to enjoy a smooth and worry-free shopping experience. If something isn’t right with your order, our Return & Refund Policy is here to protect you.

1. Return & Refund Eligibility

You can request a return or refund within 30 days from the delivery date if:

  • The item is defective, damaged, or arrived in the wrong condition.

  • The product is unused, in its original packaging, with all tags intact.

  • You can provide a receipt or proof of purchase.

⚠️ Please note:

  • Products that have been used, damaged by the customer, or returned without original packaging may not be eligible for a refund.

  • Certain items such as gift cards are non-refundable.

2. Free Return Shipping

We offer free returns. Once your return request is approved, we will provide you with a prepaid return label, so you won’t have to pay for shipping the item back.

3. How to Request a Return

  1. Contact us at contactus@play-pulse.shop with your order number and a description of the issue.

  2. Our support team will review your request within 24–48 hours.

  3. If approved, you’ll receive detailed instructions and a return shipping label.

  4. Once we receive and inspect the returned product, we will notify you about the status of your refund.

4. Refund Processing

  • If your return is accepted, we will issue a full refund to your original payment method.

  • Refunds typically take 3–7 business days to appear in your account, depending on your bank or credit card provider.

  • You will be notified by email once your refund has been processed.

5. Damaged or Wrong Items

If your order arrives damaged or you received the wrong product, please contact us immediately with photos or video evidence. We will arrange either a replacement or a full refund at no extra cost to you.

6. Cancellations

  • Orders can be cancelled within 24 hours of purchase for a full refund.

  • If the item has already been shipped, you will need to follow the return process once the order is delivered.

7. Exchanges

  • If you wish to exchange an item for a different size, color, or product, simply request a return.

  • Once your return is received and approved, we will send you the replacement item.

  • Exchanges are subject to product availability.

8. Contact Information

If you have any questions about returns, refunds, or exchanges, feel free to reach out:

  • 📧 Email: contactus@play-pulse.shop

  • 🕘 Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT)

  • 📍 Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom